​Caring for you during COVID-19 

​Dear Patient,

The COVID-19 pandemic has been a difficult time for all of us.  We deeply appreciate your understanding while we kept our office closed to help control the spread of the coronavirus.  We are excited to welcome you back!  While many things have changed, one thing has remained the same: our mission to provide exceptional dental care for you that is Detailed, Distinctive and Sincere.
Rauk Family Dentistry has always exceeded all ADA (American Dental Association), CDC (Centers for Disease Control) and OSHA (Occupational Safety and Health Administration) infection control recommendations, however, in light of the COVID-19 pandemic we have instituted additional protocols to ensure your safety.

You will see some changes when it is time for your next appointment:

First, you will be contacted 48-72 hours prior to your appointment via phone, text or email and asked a set of health-related questions regarding symptoms and exposure risks to COVID-19.  If we are unable to complete this step we will have to reschedule your appointment. Any patients with a fever or other symptoms of illness will be asked to delay their appointment.
We ask that you come to your appointment wearing a mask or scarf/bandana to cover your mouth and nose, as well as sanitize your hands as you enter and leave the office.

When you arrive at our office, please come inside with your face covering on. You will be greeted by one of our team members who will check your temperature and lung efficiency. Again, any signs or symptoms of illness will mean rescheduling your appointment for a later date.  We also ask that you please use the restroom before you arrive. 

Appointments will be managed to allow social distancing between patients.  We ask that you continue to practice social distancing measures in common areas of the office.

In addition to extensive team training on infection control and patient management procedures, this is a list of enhanced precautions we have taken for your safety:
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  1. Personalized arrival procedures to guide you from your car directly to treatment rooms to eliminate contacting surfaces.
  2. Maintaining distancing in reception area for essential caregivers and parents of minors if they cannot wait in a vehicle or outside the clinic.
  3. Sneeze guards or droplet barriers in all reception areas.
  4. Handwashing and hand sanitizing is required before all appointments by our team and by our patients.
  5. Record temperature and lung efficiency of every patient and team member upon entering the office.
  6. Enhanced operatory disinfection procedures of all surfaces between patients.
  7. Ambient air management in treatment rooms and common areas to remove germs and other microscopic particles from circulating air.  We use AirDoctor's UltraHEPA filtration, which has been independently tested to remove 100% of airborne particles at 0.003 microns in size, 100 times smaller than the HEPA standard filter and smaller than COVID-19 viruses.
  8. High volume air filtration and purification.
  9. Enhanced patient care suite disinfection procedures before and after all appointments with fogging devices to access hard to reach places that can easily be missed with only surface wiping.
  10. New personal protection equipment like visors, gowns and masks for our doctor and team to provide barriers against the smallest of germs.
  11. Enhanced protocols chairside to reduce or eliminate airborne aerosols during all dental procedures.
  12. Disinfection procedures of equipment and office fixtures like computers, keyboards, telephones, chairs, doorknobs, and buttons that may be touched unconsciously.
  13. Appointment times for you to prepare and complete all appointment tasks and duties in the safest and most comprehensive manner.
  14. Providing teledentistry services for our patients via a private HIPAA compliant platform.
 
We look forward to seeing you again and are happy to answer any questions you may have about the steps we have taken to keep you and our community safe.  Please feel free to reach out to us to schedule an appointment.
 
Take care,
 
Dr. Kim Rauk and the Rauk Family Dentistry Team

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